Welcome to Zero The Start!
Thank you for choosing Zero The Start for your skincare needs. We are dedicated to delivering your orders promptly and efficiently. This shipping policy outlines important details regarding our shipping procedures.
Shipping Timeframe
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time:
· Standard Delivery: 5-7 business days within India.
· Please note that delivery timelines may vary based on your location and external factors such as weather or carrier delays.
Shipping Charges
Free Shipping Pan India
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time. If you do not receive the tracking details within 48 hours of placing your order, please contact us at support@zerothestart.com.
Delivery Policy
Our delivery partners will attempt delivery up to two times. If the delivery fails due to the recipient's unavailability, the order may be returned to us.
Ensure the delivery address is accurate and complete at the time of placing your order to avoid delays or failed deliveries.
Shipping Restrictions
· Currently, we only deliver within India.
· We do not ship to P.O. boxes or military addresses.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 24 hours of receiving the delivery. Provide us with your order details and clear images of the damaged package at support@zerothestart.com. We will resolve the issue promptly.
Delayed or Lost Shipments
While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances. If your shipment is delayed or lost, please reach out to us at support@zerothestart.com, and we will work with our shipping partners to resolve the issue as quickly as possible.
Contact Us
For any questions or concerns related to our shipping policy, feel free to contact us:
· Email: support@zerothestart.com
· Phone: +91 90089 00587
We’re here to assist you Monday to Friday, 10 AM to 5 PM IST.
Thank you for shopping with Zero The Start!
